Customer support

For existing WebProjectUK customers

If we already build, host or look after your website, this page explains how to ask for a content update or report a problem, and what to include so we can deal with it properly.

Report a problem Email us

How to contact us

Content updates

For changes to text, prices, photos or details on your website, email info@webprojectuk.com. Put your business name and “Content update” in the subject line.

Say which page needs changing, what it should say instead, and attach any photos or documents. If you are on a pay-monthly package, updates are counted against your monthly allowance. Larger changes are quoted before we start.

Problems and faults

If something is not working, such as a page, a form or your email, use the form on this page or email info@webprojectuk.com.

If your email itself is not working, give us another address to reply to, so our reply reaches you.

What to include

  • Your business name and website address
  • What you were trying to do and what happened instead
  • The page address where it happens, if it is on the website
  • Screenshots of any error messages
  • When it started, and whether it affects everyone or just you
  • How it is affecting your business, so we understand what matters most

Please never send passwords or login details by email or through our forms. If we need access to anything, we will agree a safe way to arrange it with you.

Report a problem

Tell us what is happening and we will reply by email.

Support request

How urgent is it? (required)

What you see, when it started, and anything that changed around then. Please do not include passwords or login details.

Never send passwords through this form. If we need access to anything, we will agree a safe way to arrange it with you.

We use the details you send only to reply to your enquiry. See our privacy policy.

Not a customer yet? You can still get help with your website, with no subscription needed.