Get help with your website

Tell us what is wrong and we will look into it

Broken pages, error messages, forms that do not send, slow loading or email that goes missing. Describe the problem and we will reply with the next step. You do not need a website package or subscription to get help.

  • No subscription needed for a repair
  • The cause explained in plain English
  • Fix and cost agreed before any work starts
Get Website Help Find your problem

What is the problem?

Choose the closest match for more detail, or go straight to the form.

Slow website

Pages that take too long to load, especially on phones.

Email problems

Email not arriving, bouncing back or going to junk.

Moving hosts

Moving your website or email somewhere new without losing anything.

Ongoing care

Updates, backups and checks so problems are caught early.

How assessment and quoting work

You always know what we plan to do, and what it will cost, before any work starts.

  1. Tell us what is happening

    Describe what you see and when it started. Screenshots of error messages help. Please never send passwords by form or email.

  2. We assess it

    We look at the problem and work out the likely cause. If we need access to anything, we agree a safe way to arrange it with you.

  3. You approve the fix

    We explain what we found, what we recommend and what it will cost. Nothing is done until you agree.

  4. We fix and check

    We carry out the agreed work, test it, and tell you what was done and anything to watch for.

Get Website Help

Tell us what is happening. We will reply by email with the next step.

Website help request

How urgent is it? (required)

What you see, when it started, and anything that changed around then. Please do not include passwords or login details.

Never send passwords through this form. If we need access to anything, we will agree a safe way to arrange it with you.

We use the details you send only to reply to your enquiry. See our privacy policy.

Before you ask

Do I need a subscription to get help?

No. Repairs and one-off help are assessed and quoted on their own. Our pay-monthly packages are only for new websites.

How much will it cost?

We look at the problem first, then tell you what we found and what the fix will cost. Nothing is done until you agree.

Can you help with any website?

Not every platform. Tell us what your website runs on and where it is hosted, and we will confirm whether we can help before anything else happens.

Should I send my passwords?

No. Never send passwords through a form or by email. If we need access for agreed work, we will arrange it safely with you.

Already a customer? See customer support.